The Help Desk is available 24 hours a day, 7 days a week. Restart Internet Explorer * If clearing your cache does not help, please contact the FAA My IT Help Desk for resolution. HelpDesk CPS/SAIG Technical Support and the TFA Support Center For questions related to the Central Processing System (CPS), the Student Aid Internet Gateway (SAIG), web products such as FAA Access to CPS Online, and assistance with software products such as EDconnect and EDExpress. Store/Laptop Loaner Services, Software To access your designated help desk report, you will need to sign in. Include on the subject line (IN CAPITAL LETTERS) the word: HELP and include the For policy related questions please contact your local FSDO. Visit the FOIA website to learn how to, Visit the Department of Transportation's Aviation Consumer Protection Division in order to, Contact the Transportation Security Administration's (TSA) online help center or call 866-289-9673 to. Logging into the Help Desk reports subjects you to FAA security regulations. 9-ACT-HELPDESK@faa.gov. Science Applications International Corp. has been selected by the Federal Aviation Administration to provide and modernize a variety of end-user services to the agency’s diverse workforce. Visit PayScale to research help desk technician salaries by city, experience, skill, employer and more. ensure proper connectivity, Netware tool used for the Services, PC Contact one of our Customer Service Centers or Federal Student Aid Offices. SAIC plans to leverage its U-Centric approach to provide IT support services and leverage automation and predictive analytics to support FAA’s business and administrative system users. Average salaries for CNI Faa Help Desk Specialist: $20. Please call 866-TELL-FAA (866-835-5322) or, for TTY/TDD, use the Federal Relay Service. Services, Lotus Notes used to The Manager/COTR should e-mail Helpdesk Yes No. Adoption of responsive, cost-effective 24/7/365 IT service desk support vs. simple IT help desk support models; Automated intelligence to prevent “bad things” from happening and resolve them faster when they do with our ticketing system; Uptime monitoring and management to ensure security, connectivity & fast issue resolution Report a concern about airline service, including: Customer service (refunds, travel with children or pets), TSA screening technologies and/or processes, Instances of aviation security violations. remote deployment of new programs or upgrades to a group of individuals without Still have a question or concern? Page last modified: June 17, 2020 12:30:17 PM EDT, This page was originally published at: https://www.faa.gov/contact/, Airport Coronavirus Response Grant Program, Report unsafe and unauthorized aviation activity, Report fraud, waste, abuse, or misconduct related to FAA programs, personnel, organizations, or facilities, FAA's "AIR 21" Whistleblower Protection Program, Federal Communications Commission's Public Safety Support Center, Learn about our efforts to reduce noise impacts and. See all Helpdesk Support salaries to learn how this stacks up in the market. Helpdesk Support salaries at FAA can range from $31,035-$33,660. The Help is context specific to the page on which you are viewing. The average salary for a Help Desk Technician in Toronto, Ontario is C$40,825. to desktop, Applications fully tested If you have an IACRA support-related … Do not contact for questions with policy, qualifications, etc. domain. Services, Network Services, Telecomm Contact the Federal Communications Commission's Public Safety Support Center or call 202-418-1122 to report tower lighting outages. Lotus Notes If you feel you have reached this page in error, please contact the National AVS IT Service Desk regarding the situation. Contact the FSA application help desk you are trying to access. This Web interface has been developed to simplify the reservation process and allow for more reservation flexibility. For a timely response to your question or concern, use the following contact information to find a point of contact or report an issue. FOIA gives individuals the right to access information from the Federal Government. transfer messages and files across internet e-mail addresses within the FAA the need for a technician's, http://www.lotus.com/home.nsf/welcome/notes. in our test bed, Virus scanning is an automated process and at no time is the following information: Location (floor, column, cube, room number). remote deployment of new programs or upgrades to a group of individuals without New Employee/Services: The Manager/COTR should e-mail Helpdesk Services at 9-ACT-HELPDESK@faa.gov. Support. Call 1-844-FAA-MyIT (322-6948), email helpdesk@faa.gov , or visit the MyIT Service Catalog . The Federal Aviation Administration has chosen Optimus Corp. to provide a local-area network and help-desk support. Include on the subject line (IN CAPITAL LETTERS) the word: HELP and include the following information: Name ( first, middle, last) Location (floor, column, cube, room number) Extension; Supporting Organization; Contractor's name (if applicable) Netware tool used for the 2000,  NT and XP (Professional), Continuous monitoring to By phone: 1-844-FAA-MyIT (1-844-322-6948) (Monitored 24/7) FAA MyIT Service Center cannot answer questions related to entries on the application. If you are unable to find the information you are looking for in the online IACRA resources, you may contact the AVS National Service Desk at 1-877-287-6731 -- or send an e-mail to 9-NATL-AVS-IT-ServiceDesk@faa.gov. http://www.lotus.com/home.nsf/welcome/notes, Operating Systems:  WIN 98, content of e-mails viewed by ACX-20 personnel. This estimate is based upon 1 FAA Helpdesk Support salary report(s) provided by employees or estimated based upon statistical methods. transfer messages and files across internet e-mail addresses within the FAA the need for a technician's visit They will be able to compare your current desktop configuration to what is required to run eLMS properly. If you do not remember the email address you registered with, please contact the help desk at 1-844-FAA-MYIT (322-6948). Phone: 1-844-FAA-MyIT (322-6948) or email: helpdesk@faa.gov Please Visit the Resource Center for Answers to Frequently Asked Questions: The FAA Provisioning Service (FAA-PS) has been tested and validated to work with Internet Explorer 6.x, 7.x, or 8.x, 9.x, 10.x, 11.x, Edge. New Services at  Federal Aviation Administration 800 Independence Avenue, SW Washington, DC 20591 (866) tell-FAA ((866) 835-5322) CNI salary trends based on salaries posted anonymously by CNI employees. Employee/Services:  Federal Aviation Administration 800 Independence Avenue, SW Washington, DC 20591 (866) tell-FAA ((866) 835-5322) automation used by the Flight Standards Service (AFS) to collect data on operator activities, disseminate FAA policy to the operator and inspector communities, and generate and manage Authorizing Documents on behalf of the operator. To properly manage the flow of arrivals and departures for these events, the FAA requires users to make arrival and departure reservations to and from these airports. Help Desk Reports. (Note: IE 8.x, 9.x, 10.x, 11.x and Edge will need to be in compatibility mode) The following operating system has been tested and certified to work with the FAA AVS External User Provisioning service. For specific help regarding information on the form, consult the Instructions by clicking on the Help link next to the associated field. Phone: 1-844-FAA-MYIT (322-6948) The system is also a repository containing some of the most up-to-date data about the airline industry. The work includes service desk support, business and administrative systems infrastructure support, training services and IT asset management. Monday - Friday 9:00am - 4:00pm Eastern Time Chat With Us!!! support: what is that Microsoft Internet Explorer 7+ The single-award IDIQ will include service desk support, business and administrative systems infrastructure support, training and IT asset management services. U.S. Department of Transportation Federal Aviation Administration 800 Independence Avenue, SW Washington, DC 20591 1-866-TELL-FAA (1-866-835-5322) FAA Access to CPS Online/SAIG - Phone: 1-800-330-5947/TTY 1-800-511-5806; e-mail: CPSSAIG@ed.gov; NSLDS Professional Access - Phone: 1-800-999-8219 or 785-838-2141 (this is not a toll free number) e-mail: NSLDS@ed.gov; eCDR Appeals System-Phone: 202-377-4259 The Deputy Assistant Administrator and Chief Information Officer (CIO) for Information & Technology Services is the principal advisor to the Assistant Administrator for Finance and Management Services on matters relating to information technology (IT) management, IT security, privacy, and data security across the FAA. 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